Frequently Asked Questions & Other Information
HOW ARE MICRO-PUBLICATIONS, TEMPLATES, GRAPHICS, AND BUNDLES DELIVERED AFTER PURCHASE?
You will receive an email with a link to your files, as well as a pop-up giving you instant download access. All of our products are delivered in PDF, JPG, and PNG formats — or combination of those formats.
HOW DO I EDIT, ALTER, AND MODIFY MY INSTANT DOWNLOAD? HOW DO I MAKE IT "MY OWN"?
We have outlined the step-by-step process HERE. If you still have any questions, please contact us with your questions and we will be more than happy to help you in any way we can.
WHAT IS INCLUDED IN YOUR SEMI-CUSTOM OPTION?
All of our semi-custom publications include: placement of your name, team information, business information, contact information (address, phone, email, website/blog, social media), logo, and up to three custom images you supply to us. These custom images can be your professional photo, team photo, photo of your listings, or basically anything you would like in your semi-customized publications and images. For an extra fee, we can arrange your micro-publications into a larger publication you can distribute as a direct mailer, digital magazine, or PDF download.
HOW DO I ORDER A SEMI-CUSTOM MICRO-PUBLICATION?
After you have made your purchase, email us using the email address you used to place your order. Include your name, team member names, business name, all contact info, logo, and up to three custom images. PLEASE ALLOW FOR ONE WEEK DELIVERY AFTER ORDER HAS BEEN ACCEPTED BY US. From time to time, we will get backlogged creating both semi-custom and full-custom publications, graphics, and micro-sites. Because of this, we may be unable to deliver your selections within one week. If you would like to get our schedule before you order, you can email us ahead of time. We will be able to better communicate turnaround time on a case-by-case basis.
WHAT IF I HAVE ISSUES WITH MY DOWNLOAD?
If you have issues with your download, please contact us immediately. If we have record of your purchase, we will send you your selections directly.
WHAT IF I WANT TO HIRE YOU TO CREATE A 100% CUSTOM PUBLICATION?
First, you will want to visit our Private Label Publications website. Familiarize yourself with our services and pricing, then contact us for a no-obligation and complimentary strategy session. This session doesn't take more than an hour (unless we are particularly chatty that day). During this strategy session, we will discuss the vision you have for your custom publication and we will take it from there. In all honesty, we don't work with everyone we have a strategy session with. Everyone's time and money is valuable and we feel it is necessary to be a good fit. Compatibility is crucial when it comes to creating an efficient working relationship that is built on trust.
DO YOU HAVE A MONEY BACK GUARANTEE?
Due to the nature of this type of work, we do not have a money back guarantee. If you are unsatisfied with your publication, we will do everything within reason to make you happy, including coupons for future purchases.
DO YOU HIRE FREELANCERS OR WORK "IN HOUSE" ONLY?
We love freelancers! However, all of our work is done "in house." We have greater control over quality and timeliness if we do it ourselves. Are we creative control freaks? Yeah. Yeah, we are. And that's a-okay to us.
WHERE ARE YOU BASED OUT OF?
Glad you asked! We are headquartered in International Falls, Minnesota (aka the "Icebox of the Nation" even though our springs, summers, and falls are gorgeous, too). We find our surroundings a lot less chaotic than other places and it shows in our work and mental attitude. That said, we have been known to meet private clients on a regular basis in Minneapolis, Reno, Nashville, or their private offices (for an additional fee, of course).
WHERE DO YOU GET YOUR CONTENT FROM?
All of our micro-publication copy is 100% unique and created by us. We do everything "in house" and never purchase written content from outside sources. Most of the images and elements we use can be found on the open market. Some of these images and elements are "free" while others are purchased by us for our creations. From time to time, we will use images from our own, personal stash. Our Stock Publications division is a true stock content provider — meaning: we create publications (in our famous news-zine style) that are available for instant download by anyone, anywhere. The idea behind "stock" content is to edit, alter, and modify to create a publication that is unique to you and your business.
WHO OWNS THE RIGHTS TO A FINISHED PUBLICATION?
Stock Publications owns and retains all copyrights to our written content. We do grant use of this content through our License and Use Agreement. If you are interested in hiring us to create 100% custom, unique content for you, please visit our Private Label Publications website to learn more.
HOW DO YOU SHARE FILES?
We work with JPGs, PNGs, and PDFs. All of our micro-publications are delivered in print-ready PDF format and JPG format. PDFs are universal and are readily acceptable by short run printers and online distribution software. JPGs are easily editable in "beginner" level graphic design programs, such as Canva. Our graphics collections are delivered in both JPG and PNG formats.
DO YOU ASSIST IN PRINTING OR DISTRIBUTION?
Our Stock Publications division does not assist directly in printing and distribution. We wrote a little bit ABOUT PRINTING on THIS PAGE. We do offer print and distribution consulting through our Private Label Publications division. You can certainly hire us to help you create a print media campaign. All of our Private Label services are available as a la carte services or in discounted collections.
HOW MUCH DOES IT COST TO PRINT AND DISTRIBUTE PUBLICATIONS?
CLICK HERE to see a table with estimated printing costs using two companies we have worked with and have been pleased with their quality. We are NOT affiliates of these companies, so we feel confident directing our clients to do business with them because our opinion is truly our own and not influenced by money or free products... not that there's anything wrong with that. There are so many variables when it comes to answering this question — starting with the printing company. Always do your research. Most short run print companies have instant print quote calculators available on their websites. Choose your options and go from there. Of course, the more you order, the less expensive it is.
These are the most common questions we are asked. If you have a question we haven't answered, contact us. We'd be happy to chat!